This agreement outlines The Good Samaritan Aid Society’s (GSAS) commitment to you as a Direct Debit customer and your rights and responsibilities throughout the Direct Debit process.

It applies to you when you enter into a Direct Debit arrangement with us in connection with the sponsorship of a child, a family, or an Overseas mission appeal. Direct Debit agreement does not affect or supersede any prior payment arrangements you have entered into with us for other campaigns, products and services.

OUR COMMITMENT TO YOU:

We’ll provide you with at least 14 days prior notice if we change any terms of this agreement. We may also cancel your Direct Debit by notice to you.

We’ll keep all information about your nominated credit card private and confidential, only to be disclosed at your request or that of your financial institution in connection with a claim made about an alleged incorrect or wrongful debit.

Unless otherwise agreed with you, we’ll deduct payment:

• to a maximum of the amount due on your account at the due date of your Direct Debit;

Where the Direct Debit due date falls on a non-working day or a national public holiday, we’ll deduct the payment amount on the next business day.

If the payment is dishonoured because there are insufficient funds in your nominated account, we:

• will notify you and try to deduct the payment on another day;
• may make other attempts to take the payment; and
• may cancel your Direct Debit agreement if a payment is dishonoured.

We’ll stop your Direct Debit in respect of your relevant product:

• After your final bill has been paid if you stop being a sponsor for that product; or

YOUR RIGHTS AND COMMITMENTS TO US:

You must ensure:

• Your account information supplied to us is correct by checking it against a recent statement from your financial institution.
• Your nominated account can accept Direct Debits
• Sufficient funds are available in the nominated account to meet a payment on its due date.

If you consider a payment has been initiated incorrectly, or there is a discrepancy in a payment amount, please contact us immediately at info@gsas.org.au so we can address your query.

You must advise us if:

• Your nominated account is transferred, closed or the Direct Debit is cancelled. You must do so as soon as you become aware of this change; or
• You wish to change your nominated account or personal details. To take effect for your next Direct Debit payment, we must receive your request at least 10 business days before that Direct Debit due date.

You may stop a particular Direct Debit payment by notifying us at least 10 business days before your next Direct Debit due date. If you’d like to change the amount and/or frequency of your Direct Debit payments contact us at info@gsas.org.au to discuss your options.

You may terminate your Direct Debit agreement at any time by notifying us or your financial institution at least 4 business days before your next Direct Debit due date.

FEES AND CHARGES:

If you have any enquiries regarding stops, or cancellations, or require payment assistance, you can contact us at info@gsas.org.au.

YOUR AUTHORISATION:

You authorise:

1. GSAS to arrange for funds to be debited:
   1. From your nominated account (the details of which you provided to us online through the Sponsor a Child and Family or Donations page within the Direct Debit application form completed by you online.
2. GSAS to verify the details of your nominated account with your financial institution.
3. Your financial institution to release information allowing GSAS to verify your nominated account.

This authorisation is to remain in force per the terms described in this Direct Debit agreement.